Refund policy
RETURN AND REFUND POLICY
We want every Engineering The Impossible order to arrive correctly and be ready to enjoy.
MAIL CLUB SUBSCRIPTIONS
You may cancel your Mail Club subscription at any time before your next renewal date. Canceling your subscription prevents future charges and future editions from being sent.
Canceling a subscription does not automatically cancel or refund an edition that has already been charged.
If you need to cancel a current order that has not yet been prepared or shipped, contact us as soon as possible. Once an order has been fulfilled or mailed, we cannot guarantee that it can be canceled.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please contact us within 14 days of delivery if your order arrives damaged, contains an incorrect item, or has a manufacturing defect.
Include your order number and clear photographs of the issue. Depending on the circumstances, we will arrange a replacement or refund at no additional cost.
RETURNS OF PHYSICAL PRODUCTS
Except where applicable law provides otherwise, unused physical products may be returned within 14 days of delivery.
To qualify for a return, the product must be unused, uncut, unassembled, complete, and in its original condition.
Customers are responsible for return shipping costs unless the product was damaged, defective, or sent incorrectly.
Please contact us before returning an item. Returns sent without prior authorization might not be accepted.
Refunds are issued after the returned product has been received and inspected. Approved refunds are returned to the original payment method.
DIGITAL PRODUCTS
Digital products are non-refundable after the download files or access link have been delivered.
We may issue a replacement or refund if:
• the customer was charged more than once for the same product;
• the supplied file is corrupted or incomplete and we cannot provide a working replacement;
• the customer does not receive access and we cannot resolve the delivery issue;
• a refund is required by applicable consumer law.
Digital purchase rights can vary depending on the customer’s country. Nothing in this policy limits any rights that cannot legally be excluded.
POSTAL DELAYS AND LOST MAIL
Estimated delivery dates are not guaranteed. A postal delay alone does not automatically qualify an order for a refund.
If an order appears to be lost, contact us with your order number and shipping address so that we can review the situation and determine whether a replacement or refund is appropriate.
CONTACTING US
To request a cancellation, return, replacement, or refund, contact us through the Contact page on our website. Include your order number and the email address used during checkout.